Professional Summary

 

Sr. Technical Project/Delivery Manager having twenty years of progressive experience in information technology encompassing over ten years of programming experience , managing and delivering software implementations through full SLDCs, industries, geographies and cultures for Fortune 500 customers. Overall background includes managing New Product Development, Global Applications Development, E-commerce Implementation & Operations, System Operations & Delivery, Vendor Management, Business Planning etc. Have experience managing PMO methodologies (Waterfall, Waterfall Agile Hybrid, and Scrum) and Quality management in FDA and HIPPA regulatory environments.

 

Professional Experience

 

2012-Present   Sr. Technical Project/Delivery Manager

CONFIDENTIAL                                                                                                                                                     Dallas, TX

·      Part of the IT Project Management Office with the world’s third largest auction company with $900 million+ annual revenue.             

·      Led a product development team for a new corporate startup venture (a healthcare solutions startup) to drive the overall New Product Development lifecycle from idea, R&D, to completion for managing daily operations for Long Term Care (LTC) institutions. This system solution oversees the personalized care of each patient every day using biometrics, proximity authentication, and digital voice persona and on-demand compliance documentation.

·      Successfully managed and completed few enterprise wide projects(at Heritage Auctions) that required the creation of comprehensive detailed process maps and process redesign solutions , such as Financed Invoicing System and Collections Payment System spanning across the Customer service, Finance/ Accounting, and Collections dept.

Key Achievements:

·      Authored and presented a complete business plan (New product venture for a healthcare solutions startup) to the Board of Directors, Executives and Investors and provided oversight of business and market scenarios to increase market penetration in the Assisted Living Facility industry.

·      Successfully implemented a LTC solution(patent pending) at an Assisted Living Facility that achieved 100% citation-free investigations wherever the system was in play, a cost savings of $1,243 per bed , with a reduction of complaint-driven surveys by 33 % (per Department of Aging and Disability Services records), while vastly improving patient and caregiver satisfaction levels.

·      Successfully developed a credit & collection system that reduced bad-debt write-offs by appx. 35% while improving efficiency and performance metrics of collection agents.

 

2009-Febuary 2012  Delivery Manager Consultant

XEROX at Eli Lilly, Boeing, and Amex                                                                                                     Dallas, TX

·      Part of the Consulting and Solutions Delivery team for various clients and responsible for the Custom Software Application Implementation, & Maintenance work across the e-learning industry in the Americas market.

·      Ensured all services were completed and all supporting documentation generated to substantiate compliance and/or validation of systems governed by USFDA policies and regulatory requirements.

·      Effectively developed and executed plans for Data Center upgrades at ACS facilities.

·      Managed and directed both local and remote project team members across US States, Mexico, India, Malaysia and Spain.

Key Achievements:

·      Provided Team Leadership and Project Management for a 18 month software implementation(full SDLC) of application representing US$85M budget for of a Fortune Global 500 company(client: Eli Lilly)  within the IT arm an FDA-regulated environment.

·      Recognized by ACS and Client for outstanding achievement– recognition for using business, functional, technical expertise to deliver an effective software implementation for the Boeing account.

2008-2009 Technical Project Manager Consultant

INTELINET SYSTEMS at METLIFE                                                                                                                     Dallas, TX

·      Provided team leadership and Project Management for software implementation projects for various clients by managing the project requirements, status meetings, communication plans creating WBS, Scheduling, QA metrics, assessing risk, risk mitigation plans, and escalate decisions and unresolved issues as needed.

·      Responsible for managing the financial plan, budget, forecasting account revenue and expenses for Intelinet Systems Software development division.

·      Established service-level agreements, operations agreement and plan to define mission-critical application and operations support.

Key Achievements:

·      As the Principal Technology Consultant successfully planned and implemented an e-commerce software solution, operations and support team at Intelinet to handle the MetLife Marketing ongoing business operations.

·      Managed, evaluated and monitored a new product solution based on Variable Data Publishing (VDP) technology throughout all stages of New Product Life-Cycle.

 

2007-2008Program Manager Consultant

CORPUS, INC at VERIZON COMMUNICATIONS                                                                    Dallas, TX

·      Successfully managed the Verizon telecommunications online ordering application to offer Broadband products, High Speed Internet (DSL) and Fiber Optic Services.

 

2001-2007Project Leader / Sr. Programmer

GUIDESTONE FINANCIAL RESOURCES, SBC                                                    Dallas, TX

·      Managed projects through full SDLC with the Financial and Health Insurance business group towards completely replacing and modifying the Financial Modules and Healthcare Insurance system.

·      Hands on with the development using Visual Basic, COM, ASP, T-SQL, XML and SQL Server.

 

1998-2000Sr. Systems Consultant                                                                                                         Norman, OK

XYANT TECHNOLOGIES at PriceWaterHouseCoopers, Major League Baseball, American Eagle Outfitters, and GTE

·      Worked and collaborated directly with clients to design and develop applications to align IT to Business needs.

·      Hands on with the development using Visual Basic, COM, ASP, T-SQL.

 

1997-1998   Programmer Analyst, MRF Tires, LTD                                                                Chennai, India

 

1994-1997   Programmer, FEDEX                                                                                      Chennai, India

 

Education

·      MBA from Cox School of Business, Southern Methodist University, Dallas, December 2007.

o   MBA - Information Technology and Operations Management & Strategic Leadership.

·      Bachelor of Engineering in Computer Science, Bangalore University, Bangalore, India, May 1994.

Certifications

·      Certified Scrum Master Certified 2013.

·      Project Management Professional (PMP) Certification 2006.

 

Memberships

·      Member of Project Management Institute (PMI).

·      Associate Director and Instructor at PMI, Dallas Chapter- Team Leadership Course.